Hotel Technology Trends

Explore the hotel technology trends shaping the future of the industry

The hotel industry now must tackle the newest kid on the block, Airbnb, and a range of other software-driven marketplaces turning spare rooms into holiday retreats. But how can the hotel industry differentiate itself from opportunistic homeowners flooding the market with accommodation?

Australia’s leading hotels are investing in technology as a means of providing guests far more than just a place to rest their heads. In this blog, we’ll unpack the latest hotel technology trends and how hotels are leveraging technology to enhance their guest’s experience.

Recently, our technology consultants have been working with hotels to deploy the following technologies which we will explore in more detail below:

– Gigabit Passive Optical Networks
– Carrier Agnostic Distributed Antennae Systems (DAS)
– Agnostic entertainment streaming
– Software as a Service products

Working within the hotel industry, we have a unique insight in how new world-class hotels are deploying technology and what is motivating their additional investment. In our experience, one of the first things hotels want to invest in is the backbone of their tech infrastructure, their network.

Hotel Technology Trends: Reception Image

The Backbone of Hotel Technology Trends: Gigabit Passive Optical Networks (GPON)

Underpinning additional investments in technology is a hotel’s network. Where new technology is deployed, a robust and resilient network is required. Typically, when large multi-floor, multi-user networks are designed an ICT Consultant is crucial for ensuring the hotel’s network design is appropriately costed, planned, and delivered to meet the needs of guests and staff.

The most discussed item in recent hotel developments has been the use of a Gigabit Passive Optical Network (GPON). A GPON utilises a single optical fibre to distribute network services across a hotel. The single optical fibre is passively split into multiple optical fibres (typically 16 or 32) within a floor distributor. In our experience, GPON infrastructure can cater to the needs of large hotels and residential buildings with over 300 or more combined rooms. Hotels are investing in GPON because it is:

– Cost-effective
– Provides sufficient end-user bandwidth
– Has future upgrade paths
– Allows for the traffic requirements to enable guest media streaming and web browsing

In new hotel buildings, traditional copper-based horizontal cabling infrastructure is still dominant. However, this dominance can be attributed to the lack of demand for speeds greater than 1GB for each hotel room. Traditional copper-based networks also benefit from UPS and generator-based Power over Ethernet during power outages, ensuring guests can continue to utilise their in-room handset.


Recently, our ICT consultants were involved with a hotel project deploying a hybrid GPON and traditional copper network. The hybrid infrastructure provides guest networks with the features of a GPON network while leaving operator systems on traditional copper. A hybrid approach allows for the benefits of a GPON while using a traditional copper network for hotel operator systems ensures peace of mind by following rock-solid infrastructure standards.

Enabling Constant Connection: Carrier Agnostic Distributed Antennae Systems (DAS)

Modern hotel guests expect a constant connection. However, connection doesn’t just mean with hotel networks and services. Today, the expectation is for guests to be able to utilise services on their mobile devices wherever they are.

The need for constant connections means paying closer attention to a highly important, but often forgotten, piece of technology in the hotel industry. 3G and 4G coverage provided by local telecommunications carriers is key to maintaining high levels of service in hotels. As the number of cellular and 4G devices continues to rise, so too does the requirement for reliable and high-quality cellular connections.

Traditionally, telecommunications carriers design, install and commission a Distributed Antennae System (DAS) within high population density buildings. The DAS ensures adequate signal coverage and strength throughout the building and seamless roaming for the user in and out of the building. However, in our experience, the carriers responsible for delivering the DAS can introduce prohibitively extended delivery timelines and costs. A carrier agnostic DAS combats the additional time and costs by allowing the system to be provisioned without engaging a telecommunications provider.

More and more of our consultants are using carriers’ standards-based components to design carrier agnostic DAS that can be installed and managed directly by the project design team. Following this, the DAS is contracted to a telecommunications carrier to operate and maintain for the commercial life of the system.

Hotel Technology Trend: DAS mobile coverage
Hotel Technology Trend: Agnostic Streaming

More In-room Options: Agnostic Streaming

Key when considering hotel technology trends is the in-room guest experience and the technology that directly interfaces with guests.

The digital TV landscape is saturated with various bolt-on services from digital TV content vendors who are often restrictive and limit the media options guests have available. A recent development in this area transitions away from traditional TV content vendors towards agnostic entertainment services.

A vendor-agnostic streaming service empowers customers to choose and provide their content while being completely platform independent, ensuring:

– Streaming services are flexible and easily upgradeable
– Streaming works across all platforms i.e. iOS, Android, Windows, OSX, and Linux
– Streaming service can easily be adapted to evolving customer standards
– Hotels are not locked into proprietary technology and can deliver content to their users per their standards

Collaboration: Software as a Service (SaaS)

Hotels are also investing in technology to cement their market share of corporate travelers. Unlike an Airbnb, hotels often have conference spaces, event spaces, and boardrooms which can be utilised by corporate clients to meet their business needs.

A key technology which facilitates this point of difference is the enabling of collaboration via the rise of cloud-based, Software as a Service (Saas) conferencing solutions. Collaboration technology was once synonymous with fixed hardware, bulky infrastructure, and peaks and troughs in service quality. Today, SaaS collaborative offerings like, BlueJeans, and GoToMeeting are being deployed in hotels with minimal onsite hardware, allowing users to easily and reliably conduct meetings from within the hotel.

Bring the Future to your Hotel

The global market for alternative accommodation is growing, and hotels are doing everything they can to ensure there is enough point of difference to appeal to travelers and business people alike. A big part of a hotels’ point of difference is the amount of technology deployed across the building to ensure an excellent experience.

At CHW Consulting, we have extensive experience working within the hotel industry to ensure the latest technologies are deployed. Our team of consultants have recently completed or are currently engaged in:

– W Hotel – Collins Arch at 447 Collins Street, Melbourne
Hyatt Regency at 161 Sussex Street, Sydney
West Hotel, Curio Collection by Hilton at 65 Sussex Street, Sydney
– Crowne Plaza and Holiday Inn – Manchester, UK

If you are in the hotel industry or are in the development stage of a new hotel and are starting to question what is required for the hotel’s AV or ICT, feel free to contact us to speak with our team of expert consultants.

You can speak with a consultant by calling our head office on +61 3 9601 6555 or emailing us at [email protected]

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